Operations Associate

Who we are

We’re building a new way to deliver healthcare — one that is fast, accessible, and designed for real-world scale. By combining technology, data, and clinical rigor, we’re creating seamless health experiences that put people first.

We’re a growing, profitable company working alongside leading players in the healthcare and life sciences space, and partnering on large-scale initiatives that aim to transform how early detection and population health are approached.

We move quickly, take ownership, and hold a high bar for everything we do. There’s a strong sense of momentum, and plenty of room to shape what comes next.

Main Responsibilities:

Projects and program support

• Own workstreams inside cross-functional projects, from scoping and planning through implementation and follow-up.

• Break broad objectives down into concrete tasks, milestones, owners and deliverables.

• Coordinate day to day with internal teams and external partners, keeping people aligned and projects moving.

• Flag risks, dependencies and blockers early, and help resolve them.

• Keep project tracking, documentation and reporting up to date and genuinely useful.

• Handle several parallel priorities in a fast-moving environment.

• Contribute to projects in specialised or regulated areas (regulatory, compliance, quality), working alongside internal and external experts.

• Get up to speed quickly on unfamiliar topics: enough to structure the problem, ask the right questions and keep things moving.

• Work with subject-matter experts without needing to be the expert yourself, making sure timelines and next steps stay clear.

Data and reporting

• Help build Ailin's data governance framework: mapping data sources, flows, definitions and ownership across teams and processes.

• Propose and apply practical rules that improve data quality, consistency and reliability.

• Build and maintain operational KPIs and the reporting around them.

• Use data to spot issues, understand root causes and support operational decisions.

• Turn business and operational needs into clear requirements for technical colleagues.

Process and continuous improvement

• Identify inefficiencies, bottlenecks, manual work, quality issues and scalability constraints through both process analysis and data.

• Design and implement simpler, more robust ways of working.

• Prepare the documentation, checklists and controls that make a process repeatable.

• Measure the impact of changes once they are live to ensure continuous improvement.

Stakeholders and partners

• Be a reliable day-to-day project contact for internal teams, pharmaceutical clients and healthcare partners.

• Prepare and run project meetings, and follow up rigorously on what was agreed.

• Translate what stakeholders and clients need into concrete operational plans.

• Communicate clearly and concisely, in writing and in meetings.

Required Skills & Experience

• Around 2–4 years of professional experience, ideally in consulting or another structured, project-based environment. The role is designed for someone at that stage of their career rather than for a team lead.

• Interest in healthcare or pharma. Direct exposure is a plus, not a requirement; familiarity with market access, patient pathways, healthcare stakeholders or reimbursement is welcome.

• Solid project coordination skills: you can hold a plan together, keep owners and deadlines visible, and move things forward without being chased.

• Comfortable with data. You can structure a problem with numbers, define KPIs and work in Excel or similar tools. This is not a technical data role, but you should enjoy sitting between operations and data.

• Some exposure to data governance, data quality or data ownership concepts is a plus.

• A process improvement mindset: you notice inefficiencies and can turn them into practical, workable fixes.

• Learning agility and curiosity. You are comfortable being new to a topic and getting to a useful level fast.

• Ownership: give you a problem and you take it forward without needing step-by-step instructions.

• Clear communicator, comfortable working with clients and senior colleagues.

• Pragmatic, hands-on and happy in a fast-paced startup where things are still being built.

Why join Ailin Health?

• Meaningful work with real impact on healthcare.

• High ownership and autonomy from day one.

• Shape processes and ways of working as we grow.

• Work with leading pharma and healthcare partners.

• Broad exposure across operations, data and healthcare.

• Close collaboration with senior leadership.