🔵 Logistics Planning & Customer Service Officer

📍 Kénitra, Morocco | 🏢 Planasa Pépinière Maroc

🌱 About Planasa Pépinière Maroc

Planasa Pépinière Maroc, part of the Spanish Planasa Group, is a leading international company in plant breeding and nursery production of berries (strawberries, raspberries, blueberries, blackberries), as well as other high-value crops such as garlic and asparagus.

From our operations in Kénitra, we support growers across Morocco and North Africa, combining strong R&D capabilities with operational excellence.

🎯 Your Mission

As a Logistics Planning & Customer Service Officer, you will play a key role in managing customer orders, coordinating logistics operations, and ensuring high-quality service delivery to clients and subsidiaries.

🧩 Key Responsibilities

Manage customer and subsidiary orders end-to-end in ERP systems (entry, follow-up, updates)
Verify commercial conditions (pricing, discounts, payment terms)
Handle administrative management of contracts and signature processes
Act as the main interface with customers for administrative requests and commercial support
Coordinate with Operations, Shipping, and logistics providers (timelines, quantities, transport)
Prepare proforma invoices and issue final invoices to customers and subsidiaries
Manage advance payments, follow up on collections, and handle payment claims
Prepare and manage export documentation
Provide administrative support in handling customer claims (data review, coordination with sales team)
Deliver customer support in Spanish, French, and Arabic
Provide general administrative support to the commercial department

✅ Profile

🎓 Education

Degree in Business Administration, Logistics, International Trade, or related field

💼 Experience

1 to 2 years of experience in similar roles (Customer Service / ADV / Logistics)

🧠 Skills & Knowledge

Intermediate level in Microsoft Excel
Knowledge of ERP systems (JD Edwards – JDE is a plus)
Strong interest in logistics, export operations, and customer service
Good organizational and coordination skills
Attention to detail and problem-solving mindset

🌍 Languages

Arabic: Native

French: Fluent
English: Fluent
Spanish: Valuable / a plus